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XPO Logistics added last-mile capabilities to its digital freight platform in response to consumer trends since the coronavirus pandemic began, the company said Aug. 5.
The Greenwich, Conn.-based supply chain solutions provider said online purchases for furniture, exercise equipment and other heavy goods has accelerated during the pandemic.
XPO Connect was updated with capabilities to accommodate the resulting changes in last-mile demand.
With the pandemic keeping everyone at home, online orders – even of big, bulky goods like furniture and appliances – are hitting holiday levels. We’ve expanded #XPOConnect‘s functionality to keep those shipments smooth: https://t.co/WD5mlIoPUP
— XPO Logistics, Inc. (@XPOLogistics) August 5, 2020
“We’ve been investing in digitization across the business for years, and the benefits of that strategy are more evident than ever,” Mario Harik, chief information officer for XPO Logistics, said in a statement.
The XPO Connect updates include automated rescheduling of homeowner-missed delivery appointments and automated route planning.
It also includes changes to its last-mile hubs like enhanced inventory tracking precision, which resulted in 99% accuracy in June, the company said.
“In June, our last-mile unit in North America saw deliveries climb to the kind of peaks we typically see during the holidays,” Harik said. “XPO Connect adjusts smoothly to changes in volume, helping our retail and e-commerce customers keep pace with consumer expectations.”
The company also enhanced its contactless delivery capability. This function synchronizes e-signature capture on handheld devices, eliminating direct contact between the driver and the customer.
XPO Logistics ranks No. 1 on the Transport Topics Top 50 list of the largest logistics companies in North America. It ranks No. 3 on the TT Top 100 list of the largest for-hire carriers in North America. — Transport Topics
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